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Shipping Information

SHIPPING POLICY

All orders are shipped through Australia Post. Shipping is calculated based on weight and will be automatically calculated at checkout prior to payment.

 

Australian Shipping

There are 4 shipping options available for delivery to Australian addresses:

Regular Shipping 

Delivery can take 3-10 business days depending on your location. All orders are sent with tracking. 

Regular Shipping (Plus Sign on Delivery)

Delivery can take 3-10 business days depending on your location. All orders are sent with tracking and require a signature on delivery (i.e. your order will not be left unattended if you are not available and you will be required to go to your local Post Office to collect). 

Express Shipping 

Delivery can take 1-4 business days depending on your location. All orders are sent with tracking.

If you are located in WA, NT, North QLD or remote rural areas you may need to allow a few extra days for delivery.

Express Shipping (Plus Sign on Delivery)

Delivery can take 1-4 business days depending on your location. All orders are sent with tracking and require a signature on delivery (i.e. your order will not be left unattended if you are not available and you will be required to go to your local Post Office to collect). 

If you are located in WA, NT, North QLD or remote rural areas you may need to allow a few extra days for delivery.

 

International Shipping - We Ship Worldwide!

There are one shipping option available for delivery to international addresses:

Standard Shipping

Delivery can take approximately 2-6 weeks to receive depending on your location. All orders are sent with tracking.

Shipping estimates exclude time spent in customs and may be subject to delay due to causes outside of Australia Post's control.

 

Other Shipping Information

How to track your order once shipped

Your shipping notification email includes your tracking number. You can use this number on the Australia Post website to track your order:  http://auspost.com.au/track/ 

Other information

All shipping options available are uninsured and we will not take any responsibility for the loss or damage of your order after it has been dispatched. 

Please note that we also factor in a small fee within the shipping cost to cover packaging materials to post your items as we want to ensure your items are protected and do not arrive damaged.

CUSTOMS

Any duties/customs fees incurred on the package are the responsibility of the customer. We are not responsible for any exchange rate differences.

ORDER PROCESSING TIME

Order processing time is up to 10 business days. 

If you require your order by a specific date, please contact us to ensure this delivery time can be met as no refunds will be given for orders arriving past your specified time. Delivery times are based on Australia Post estimates and therefore we cannot provide guaranteed assurance that your order will be received within this timeframe. Therefore, please ensure you leave plenty of time to ensure you receive your order on time.

PAYMENT METHODS

Acceptable payment methods include:

  • Credit Card (Visa, Mastercard, American Express)
  • PayPal
  • Afterpay (Australian orders only)
  • Zip Pay (Australian orders only)

CANCELLING ORDERS 

There is no cancelling of orders. You agree to purchase the items when the order is placed.  For exceptional circumstances, a restocking fee of 20% will be charged for all order cancellations.

REFUND and EXCHANGE POLICY

If you have received incorrect, damaged or faulty items, please notify us within 7 days of receiving your order to arrange a refund, replacement, or exchange. Please note we do not provide refunds or exchanges if you change your mind or make a wrong selection.

OUT OF STOCK ITEMS

We always endeavor to have all stock available. However, if any item ordered is out of stock we will contact you and provide you with the following options:

  • Estimated arrival time of the out of stock item
  • Option to substitute item for different colour or different item of similar value
  • Refund for value of out of stock item

WHOLESALE

Wholesale orders are welcome on selected products. Please contact us for further information.

AGREEMENT TO STORE POLICIES

Your purchase indicates that you agree with Carefully Crafted store policies. 

DIGITAL PHOTOS

Depending on your device, the colour of product photos may have minor discrepancies and variances.