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Frequently Asked Questions

GENERAL SHOPPING

Do you have a store?

We are online only. 

We also have an online etsy store - which can be viewed using the web address below:

https://www.etsy.com/au/shop/CarefullyCraftedbyJo

Where are you located?

We are located in Brisbane, Queensland, Australia. 

I was wanting to purchase meterage fabric but I'm not sure how to order the quantity I am after?

The minimum cut is 25cm. 

When purchasing - 1 Quantity is equalled to 25cm.

To purchase 50cm - select quantity 2.

To purchase 75cm - select quantity 3

To purchase 1 metre - select quantity 4 ... and so on ...

All fabric is cut in one continous piece. 

I am looking for a product but you don't have it?

Please contact us with the product details and we maybe to order the item in for you.

How does meterage and yardage compare?

1 Yard = 91.44cm (100cm = 1 metre)

DELIVERY/SHIPPING

Can I pickup my order?

No we currently do not offer collection. All orders are shipped.

What happens when there are missing or wrong items?

Please contact us via email. We will endeavour to resolve your issue as soon as possible.

Do you ship internationally?

Yes we ship worldwide. All shipping is automatically calculated upon purchase - please refer to shipping and policies page for further details.

PAYMENT

What payment methods do you accept?

We currently accept credit card (Visa, Mastercard, American Express) and PayPal. 

When I make my payment is it secure?

When you make a payment your confidential information is automatically encrypted using the Secure Sockets Layer (SSL).

OTHER

Do you do custom printing?

Unfortunately, at the moment items are only available for purchase as listed product image and description.

Can we get product samples?

We cannot offer samples free of charge at the moment. Please contact us if you wish to purchase samples (quantities lower than currently listed).

I have a question - how can I contact you?

Please contact us by using the "Contact Us" form or by using the following email:

salescarefullycrafted@gmail.com